עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
- תל אביב - יפו
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- תל אביב - יפו
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מלאה
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11,000-15,000 ₪
(הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא שכר שהתקבל מהמעסיק -
Play Perfect is a fast-growing mobile gaming company that provides entertainment to millions of users around the world. The company is headquartered in Tel Aviv.
With a team of talented and passionate developers, designers, industry experts and gamers, Play Perfect is at the forefront of creating immersive gaming experiences that engage players on a whole new level.
As we continue to grow, we are looking for a Senior Support & Compliance Specialist (Escalations Specialist) to join our Support team.
In this role, you will serve as a key escalation point, handling complex player cases, ensuring regulatory compliance, and supporting the team with professional guidance and problem-solving.
Responsibilities
- Act as the main point of contact for player escalations and manage complex cases end-to-end.
- Provide guidance and support to Support Agents on escalated and sensitive issues.
- Collaborate closely with internal teams (Compliance, Payments, Product, etc.) to resolve escalations efficiently.
- Handle advanced financial, KYC, and compliance-related cases with high accuracy.
- Analyze escalated cases to identify trends, risks, and process gaps, and drive improvements.
- Ensure clear documentation and communication of escalated cases and resolutions.
Requirements:
- 2+ years of experience in customer support, operations, or compliance, with proven experience handling escalations.
- Native / Fluent level English (verbal and written).
- Strong problem-solving and decision-making skills.
- Highly data-oriented with a strong analytical mindset
- High attention to detail and strong organizational abilities.
- Customer-focused mindset with the ability to handle sensitive situations professionally.
- Ability to work independently and manage multiple priorities.
Advantages:
- Experience using Zendesk, including Explore or other CRM systems.
- Fluency in Hebrew.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
רחובות
בוקר
