Operations Coordinator

Bnei Brak - Tel Aviv - Israel

CBRE is looking for a high-performing Operations Coordinator with proven experience in similar position in a service, maintenance or operations field. This is a hands-on role with real impact, offering professional growth in a serious, well-established organization.

This is a full-time position based at the company’s offices in Bnei Brak.

Job Responsibilities

• End-to-end management of the service operations array, including service center/metering desk, field technicians, service call coordination, and ongoing maintenance
• Full responsibility for handling service calls from initiation through resolution and closure
• Monitoring, managing, and controlling SLA performance (response times and repair times)
• Planning and managing daily work schedules for field technicians (Dispatch)
• Analyzing workload and operational capacity, and adjusting resources based on demand
• Driving continuous improvement of service processes and overall customer experience
• Ongoing interface with business and strategic customers
• Managing subcontractors and ensuring timely supply of equipment and materials to field technicians
• Improving and streamlining operational and procurement processes
  
  

Requirements & Qualifications

• Proven experience in managing a service, maintenance, or operations department – an advantage
• Experience managing field service teams (technicians / service personnel) – a strong advantage
• Experience working with Service Management systems (advantage to Priority, VISIT or similar systems)
• Ability to manage multiple interfaces and work effectively in a fast-paced, multi-tasking environment
• Strong analytical skills with the ability to review data and drive performance improvements
• Technical understanding – significant advantage in fields such as HVAC, maintenance, or electrical systems
• Experience managing SLAs and service agreements
  
  

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment