Sales Operations Support Specialist

• Support global sales operations and work closely with international customers
• Ensure high quality customer experience for our global partners
• Lead the “quote-to-cash” process - from order receipt to invoicing
• Review and approve customer orders and coordinate schedules with factories
• Work closely with factories on production planning and supply coordination
• Build sales forecasts and monitor actual performance vs. plan
• Analyze gaps between forecast and actuals, providing actionable insights
• Analyze sales data to identify trends, risks, and growth opportunities
• Collaborate cross-functionally with Finance, Marketing, and Operations teams

Qualifications:

• At least 2 years of experience in sales operations / planning / supply chain roles
• Excellent English - written and verbal (mother tongue level preferred)
• Bachelor degree in Business / economics / Industrial Engineering or equivalent
• Highly organized with strong attention to detail
• Ability to work independently as well as part of a team
• Advanced Excel skills (Pivot Tables, VLOOKUP, etc.)
• Experience with ERP systems — an advantage
• Excellent written communication skills