CRM Specialist

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Purpuse:

Serve as the country-level CRM specialist for AbbVie Israel, responsible for managing the Veeva CRM system, supporting business users, and enabling high-quality customer data, reporting, and insights. Work closely with cross-functional partners to improve CRM processes, align local needs with global requirements, and enhance the effectiveness of field and medical teams.

Responsibilities:

• Managing Veeva CRM system
• Reporting to Israel CEX Director
• Collaborate closely with CEX BI Manager, Training Manager, Digital Manager, BTS and the brand teams
• Administrative tasks in CRM: data quality, reporting practices, execution of global requirements, finding ways to meet local needs
• In-depth recognition of the CRM associated systems
• Guiding and supporting field-based Commercial and Medical colleagues in their ways of working, e.g., planning, reporting and recording customer data
• Creation of processes to optimize work
• Organization of all training materials
• Technical savviness, interest and willingness to learn and explore new systems and technology
• Usability of Veeva CRM as source for analysis and dashboards
• Reach an understanding of the business and the ability to independently create dashboards as needed in coordination with the parties Relevant
  
  

• Previous experience from CRM is must
• Understanding of what customer relationship management means in the pharma industry
• Willingness and curiosity to learn and explore new systems and technology
• Systematic working style; ability to evaluate affiliate needs and what comes from the Global team
• Willingness to take ownership of one’s area of work and grow as an expert
• 5 years of relevant working experience