Technical Support Specialist

About us:

Idomoo is revolutionizing the world of video, empowering brands to create and deliver personalized, interactive, and customizable videos at an unmatched scale and speed. How do we do it? Our award-winning Next Generation Video Platform leverages automation tools and AI to combine data with video creative, generating millions of videos in real-time.

Position Overview:

We seek a Technical Support Specialist to join our team in an exciting and challenging role

this is shift based position including Holidays and weekends shifts .

Key Responsibilities:

• Provide Tier 2/3/3.5 technical support.
• Troubleshoot technical issues and deliver client support services for international clients using our SaaS & AI platforms.
• Offer technical assistance to clients and employees across various projects.
• Monitor and operate processes within our AWS-based platform.
• Work with industry-leading tools, including OpenSearch, Grafana, AI tools, Salesforce, Linux, MongoDB, Monitoring tools, and more.
• Opportunity to grow in a flexible environment, taking on advanced Tier 3.5 and Tier 4 development tasks.

Requirements:

• 2-3 years of experience in technical support, either working with international clients or in technological military expertise.
• Technical orientation and out-of-the-box thinking.
• Basic knowledge of cloud technology, TCP/IP, Linux.
• Hands-on experience with AI tools and a genuine passion for the evolving AI landscape.
• High proficiency in English (both written and spoken), as the job involves global client communication.
• Availability to work shifts, including day, afternoon, evening, weekends, and holidays.
• Fast learner, able to adapt to changes and new technologies quickly.
• Strong team player

Advantages

• Basic scripting and coding skills.
• Experience with cloud environments (AWS, MS Azure, or Google Cloud).
• Knowledge of additional languages.

To ensure your application is reviewed quickly and efficiently, please apply directly through this link: https://www.idomoo.com/career/technical-support-specialist/