Technical Support Engineer - Entry Level

We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.

In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.

You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.

What you’ll do

• Provide first-line technical support to customers and partners via chat, phone, and email
• Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
• Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
• Perform initial fault isolation and analysis for networking and security-related issues
• Review logs, traffic captures, and system data to help identify root causes of technical problems
• Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
• Follow established troubleshooting methodologies, documentation standards, and best practices
• Continuously learn and develop technical skills through training, mentoring, and hands-on experience

What we’re looking for

• Graduate of an IT or networking course from a recognized college, or holder of a valid industry-recognized IT or networking certification (e.g., CCNA, Network+, Azure Fundamentals)
• Strong technical orientation and curiosity for technology
• Basic understanding of networking concepts
• Excellent written, reading comprehension, and spoken English skills
• Service-oriented mindset with a genuine interest in supporting customers
• Strong problem-solving skills and ability to work effectively in a team environment
• Strong autonomous learning capability with the ability to rapidly adapt to new technologies and evolving environments.
• Customer service experience – an advantage
• Availability to work Monday–Friday
• Work schedule includes at least 4 days from the office
• Commitment to remain within the Technical Support (TAC) organization for a significant period, during which career development opportunities may be available within TAC