עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Head of Operations

Plus500™

תל אביב - יפו

Head of Operations

Plus500™

תל אביב - יפו
מלאה
22,000-30,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

Who are you?

The ideal candidate is an experienced manager who is passionate about trading, process excellence, and people. An individual who will lead teams in different locations and functions, and ensure that the company is meeting its strategic Operations goal to use Customer Support as a growth engine.

Candidates must be willing to relocate to Sofia, Bulgaria.

People Leader - eager and able to build teams and lead process improvement.
Strong Executer - able to make things happen in an ever-changing and dynamic environment
Customer-Centric - understand the specifics of the trading clients, their needs, and expectations and the Trading Market.

Responsibilities

Lead teams in the Customer Support for new records and achievements
Ensure customer support channels are available in the different lines and queues at all sites
Structure and implement a performance metrics plan
Continuously improves the productivity and efficiency of the team
Represent the “Users’ Voice” among the stakeholders
Plan and control and the required headcount while aiming for cost efficiency
Drive a continuous improvement process and plan
Work closely with the different teams like Product, RnD, Back Office, Risk, etc.
Work closely with the Global Head of Customer Support on various projects in the operations department.

Requirements: