Technical QA, Product Operations & Customer Onboarding Specialist

ByondPitch is looking for a sharp, hands-on, technically strong, service-oriented professional for a critical cross-functional role in the company.

This is not a standard QA role.

We are looking for someone who actually does the work: performs deep testing, runs simulations, reproduces issues, investigates failures, supports release processes, leads onboarding for new customers, and provides remote support to existing customers — all around a complex real-time system.

This role combines technical QA, product operations, system validation, customer onboarding, remote technical support, and ongoing system monitoring, and serves as a key bridge between product, engineering, customers, and daily operations.

• Perform deep hands-on testing of the system on an ongoing basis
• Run simulations and edge-case scenarios
• Reproduce issues and investigate root causes thoroughly
• Validate different system components including login, communication, frontend, backend, AI, integrations, and more
• Work with Chrome DevTools, Console, Network, and similar debugging tools
• Support validation before and after new releases
• Monitor the system continuously and identify issues in real time and retrospectively
• Document issues, open tasks, and follow through with engineering teams
• Set up, configure, and onboard new customers
• Provide remote technical and operational support to existing customers
• Support implementation processes and work closely with business and public-sector clients
• Build long-term automations and control processes
• Maintain strong sensitivity to product issues, operational gaps, and system reliability risks

• Strong technical orientation
• Familiarity with code, or the ability to read and understand code
• Good understanding of frontend and web-based systems
• Experience with browser debugging tools such as DevTools
• Ability to think systematically and analyze technical scenarios
• Strong ability to reproduce issues and identify root causes
• Understanding of APIs, system flows, integrations, and system logic
• High-level Hebrew, both written and spoken
• Strong ability to work directly with customers
• Ability to work with public-sector organizations and enterprise clients
• High sensitivity to product issues, system failures, and the need for stable and reliable technology operations
• Strong sense of ownership, structure, and multitasking ability
• Good communication skills with engineering, product, and customers
• Hands-on, detail-oriented, independent, and proactive mindset

• Experience with SaaS systems
• Experience with real-time environments
• Background in Technical QA, Support Engineering, Product Operations, or Integrations
• Experience in customer onboarding, implementation, or remote technical support
• Experience working with institutional or public-sector clients
• Familiarity with AI systems, logs, monitoring, and automations