Information Technology Specialist

You can Expect:

• The role of IT end point specialist will be focused on providing excellent Tier 2 Support to Company employees and lead the management and deployment of IT Endpoints, including desktops/ Laptops, Printers, Mobile Devices, V.C equipment and more.
• Responsibility for standardizing endpoint configurations, supporting clients related endpoint issues, documenting systems/ KB articles, upgrading and maintaining systems, and exercising continual improvements. Also maintains inventory and manages endpoint life cycle. And managing client issues and resolving problem/ticket escalation from various teams, including helpdesk and support providers.

Requirements

• Two years of experience in related fields
• Proven work experience and strong troubleshooting skills across various technologies and MDM systems like SCCM & intune
• Proven work experience and strong troubleshooting skills across various technologies. Including but not limited to, Windows OS, IOS, Android, endpoint devices hardware, Office 365, Active Directory, knowledge with Cloud Env is an advantage
• Write, maintain, and review technical documentation and KBs