Customer Services & Safety Agent (Bilingual)

About the Role

Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations.

This position requires a deep understanding of the platform and the variety of services that will be provided to you during a unique two-week paid training period.

The job is a 24/7 shift-based (including nights and weekends) and is suitable for full-time/part-time employment.

Responsibilities:

• Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
• Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
• Respond to various security situations and coordinate appropriate responses.
• Provide a meaningful user experience and ensure the safety of the company’s clients by listening to their needs in any situation they are in.
• Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
• Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies.

Requirements:

• Fluent English (written and spoken) 
• Fluent Hebrew (written and spoken)
• Representative and above all, a passion to help others
• Experience in customer service, security, or another role requiring interaction with customers
• Effective communication, including the ability to listen and communicate clearly. High computer skills
• High energy, high attention to details, process oriented, and professional.
• The ability to pick up on auditory cues with varying rates of volume intensity.
• The ability to remain seated for extended periods of time.
• The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.
• Work in a shift-based environment, including nights and weekends

Nice to have:

• Fluency in at least one additional language (French, Spanish, or Portuguese)
• Experience doing media work and video editing capabilities
• Bachelor's degree from an accredited college or university.
• Fluent in a third language.

The role is initially office-based in Tel Aviv, with a possible hybrid option later on. If and When working remotely, you will need the following:

• High-speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared)
• A quiet, well-lit, professional workspace with a neutral background (gray or white)
• Desk space for a monitor and laptop
• Bond will provide IT equipment after onboarding

Total Rewards

As a high-tech security start up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects and find opportunities to lead in your day-to-day experience.

We've been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow.

At Bond, You'll Enjoy:

• Salary: Starting from 50-55 NIS per hour (based on experience & qualifications)
• Complete meritocracy: we reward people based on their contribution to the mission and adherence to the Bond culture not on other factors.
• Stock option grants at a high growth startup.
• Study fund (Keren Hishtalmut).
• Cibus lunch card to enjoy daily meals.
• Complimentary security services for you and your loved ones ($450 value per person).
• Growth and development opportunities to advance your career – as we grow as a startup, we strive to promote from within.

Bond is an employer that values diversity and inclusion. We do not discriminate against candidates based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, health condition, or any other characteristic protected by law. We are committed to a fair and ethical selection process.

Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.

Ready to join Bond? Submit your resume in English and tell us why you're a great fit for this role.

About Bond:

Bond is a US based International personal security company that is revolutionizing Security with its novel paradigm of AI-Powered Preventative Personal Security.

Specifically, Bond operates as a pre-emergency Personal Security Companion/guardian, available to look after Bond members (end-users) when they are uncomfortable. Bond can detect anomalies/threats, engage to check on the members, calm them down, guide them, deter unwanted company and orchestrate first responders.

Bond’s mission is: personal security for all.

Bond is operational in 28 countries and growing.

The largest corporations in the world are adopting Bond for all employees (not just for executives, but also retail store employees, sales associates, drivers, home care nurses, etc.), cities and universities.

Watch this video: https://www.youtube.com/watch?v=CEVW2r3J964

Bond combines cutting edge technologies and AI with 24/7 Bond Personal Security Agents who respond in seconds from Bond Command Centers around the world.

Bond is experiencing hyper growth and is seeking highly motivated, energetic team-members who want to be part of a mission and grow with the company and its highly meritocratic culture.

Bond advisors include leading security experts around the world, former heads of metropolitan and national police departments, heads of FBI and Secret Service, military special ops units, cyber security bureaus and more.

If you want to learn more, visit our website www.ourbond.com