IT Support Student (Help Desk)

Who are we?

At Rocoto (formerly TERADEK Medical & AMIMON), we design and develop wireless video solutions that bring reliability, simplicity, and precision to the medical and industrial environment. Our unique technology enables Zero-Latency, High-Quality Wireless Video Transmission - allowing you to view, share, and manage live video with complete confidence and clarity.

We are a startup with an amazing atmosphere and a warm team, looking for a new member to join our IT department! If you have a pleasant, courteous, and service-oriented personality, and you want to grow and develop with us for the long term- your place is with us.

This is an excellent opportunity for a student at the beginning of their studies to enter the world of IT infrastructure, learn from an experienced IT Manager, and gain significant hands-on experience during their degree.

Job Description:

• Providing technical support and troubleshooting (Tier 1) for company employees on-site, with a smile and a high service orientation.
• User creation and permission management in Active Directory.
• Support and maintenance of end-user equipment: Laptops/Desktops (PC), hardware, and peripherals.
• Ongoing support for Windows operating systems and Office 365 applications (with a focus on Outlook).
• Assisting in office network management (TCP/IP, DNS).
  
  

• 1st-Year Student in Information Systems or a technological degree that includes IT infrastructure and networking courses – Mandatory (with a significant remaining study period).
• At least 1 year of prior experience in technical customer service OR relevant military experience in IT/computing fields (PC Technician, Mamram, Digital Operator, etc.).
• Proven technical knowledge of PC and Laptop hardware.
• Full proficiency in Windows and Office environments.
• Basic understanding and troubleshooting capabilities in networking (TCP/IP, DNS).
• Service-Oriented Personality: Courteous, patient, excellent interpersonal skills, and a genuine desire to help users.
  
  

• Familiarity with the Linux environment.
• Completion of Cyber/Information Security courses.
  
  

• Scope: 23 hours a week (flexible according to your academic schedule).
• Location: Ra'anana
• The position is intended for students (preference for 1st-year).