Social Media Support Lead

Edikted is a global, digital-first fashion brand moving at the speed of internet culture. We are looking for an English-native leader to join our Social Media Customer Service team. You’ll be the bridge between our brand and our global community, ensuring our "it-girl" aesthetic is matched by a premium, high-energy support experience.

As a Social Media Support Lead, you’ll balance hands-on engagement with team mentorship. You will lead a squad of representatives, ensuring our voice remains consistent across TikTok and Instagram, while directly resolving complex inquiries and B2B communications.

This is a full-time role (5 shifts per week) requiring evening and weekend availability.

Key Responsibilities

• Lead & Mentor: Be the primary point of contact for the team, providing guidance, conducting meetings, and monitoring performance to maintain a high CX standard.
• Brand Engagement: Respond to high-volume DMs and comments, turning every interaction into a positive brand touchpoint.
• Solve & Escalate: Investigate issues proactively and collaborate with internal teams to resolve complex cases.

What You Bring

• Native-Level English: Flawless written communication with a natural grasp of Gen-Z digital nuances and pop-culture trends.
• Leadership Experience: A proven track record in mentoring or leading teams within a customer-centric environment.
• Digital Fluency: Expert-level comfort with Instagram, TikTok, and CRM/ticketing systems.
• Fashion Pulse: A genuine passion for fashion and a deep understanding of the Edikted vibe.
• Resilience: A self-motivated, "customer-first" mindset that remains calm and effective during peak traffic or high-pressure trends