Logistics & Operations Manager

Logistics & Operations Manager

A leading medical equipment importing and distribution company, representing international manufacturers and providing distribution, service, and technical support, is seeking a hands-on Logistics & Operations Manager to lead and optimize its end-to-end operations on behalf of one of our clients.

This is a managerial role requiring a high level of hands-on involvement, with responsibility for overseeing logistics, customer service, and operational execution across the organization.

Key Responsibilities:

• Manage and lead warehouse operations, including inventory control and order fulfillment
• Oversee and manage the drivers’ team and distribution activities
• Lead the service lab operations, ensuring high-quality technical support and turnaround
• Manage the customer support center, driving service excellence and customer satisfaction
• Coordinate import and supply processes with international vendors, including managing relationships with freight forwarders and overseeing customs clearance procedures
• Lead and manage customer credit processes and collections

Requirements:

• Bachelor’s degree
• Proven experience in a managerial logistics and operations role with a strong hands-on approach
• Experience managing teams of warehouse staff, drivers, service technicians, and customer support representatives
• Strong experience working with freight forwarders and customs processes
• Experience working with 3PL distribution companies
• Strong proficiency in ERP systems (Priority – an advantage)
• High level of proficiency in Excel
• Good English (spoken and written)