IT Support Specialist

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

We’re looking for a hands-on IT Support to join our team and play a key role in keeping our employees productive. This role combines technical problem-solving with strong communication skills and a sense of ownership.

Responsibilities

• Be the primary point of contact for employees needing IT assistance across hardware, software, and access issues
• Diagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solution
• Take full ownership of support requests, from initial troubleshooting through resolution or escalation when needed
• Set up and onboard new employees with the tools they need, including device provisioning and basic guidance
• Collaborate with internal teams to improve processes, tools, and overall user experience
• Assist with maintaining office IT infrastructure, such as meeting rooms and shared equipment
  
  

• Team player with strong interpersonal skills
• A clear communicator who can translate technical issues into simple explanations
• Service-oriented with a genuine interest in helping others
• Able to prioritize effectively and stay calm under pressure
• Detail-oriented with a strong sense of ownership and accountability
• Comfortable juggling multiple tasks in a dynamic environment
• English - for documentation, policies, and vendor interaction.
  
  

• Around 2+ years of experience in an IT support/helpdesk role
• Working knowledge of identity and device management tools (e.g., Okta, Active Directory, or similar)
• Comfort supporting macOS environments and device management solutions
• Strong troubleshooting skills across both hardware and software
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN)
• Experience supporting peripherals like printers and meeting room systems (nice to have)
• Scripting or automation - a plus