Business Application Analyst (IT department)

Our client is a well-established global airline company with offices in Europe, USA and APAC and a trusted reputation worldwide. The company is scaling rapidly with significant growth and is expanding their IT department.

The Business Application Analyst role is a bridge between the business and the technical teams, driving process improvements across various IT systems and applications in a fast-paced dynamic environment. This role involves highly technical system analysis and characterizing new business processes within systems, translating business requirements into the system, with direct influence on critical business operations.

The company offers excellent professional development opportunities along with an attractive salary and benefits package and opportunities for international travel in Europe.

Responsibilities

• Business Process Analysis and Improvement: Collaborate with cross-functional teams to assess current business processes, identifying pain points, inefficiencies, and areas for improvement. Utilize your expertise to design and implement streamlined workflows within business applications and systems that align with business objectives and enhance overall productivity. Drive process standardization and best practice adoption to ensure consistent and efficient operations.
• Technology Integration and Solution Design: Evaluate existing and potential technology solutions to support process improvements and automation initiatives. Work closely with internal stakeholders to understand their requirements and translate them into effective technology solutions. Lead the integration of various business applications and systems to create a cohesive and efficient technology landscape.
• Change Management: Champion process improvement initiatives within the organization, driving user adoption and ensuring successful change management. Develop and deliver training materials, workshops, and communication plans to facilitate smooth transitions to new processes and technologies.
• Vendor Relationship Management: Collaborate with technology vendors to understand their offerings and how they align with the organization's needs. Manage vendor relationships, contracts, and service level agreements to ensure technology solutions meet business requirements.
• Continuous Improvement: Stay up to date with industry trends, emerging technologies, and best practices related to business process optimization. Proactively identify opportunities for ongoing improvements and innovations within the organization.
• Project management: Leading complex projects, analyzing and gathering requests, customizing and hands on capabilities, timeline and delivery accountability.

Requirements

• 2+ years of experience in system analysis including process mapping, workflow automation, and technology integration.
• Experience optimizing business processes, with strong expertise in business process analysis, design, and improvement methodologies.
• Solid understanding of various business functions such as sales, finance, and operations.
• Excellent communication, analytical and problem-solving skills, with the ability to translate business needs into effective solutions
• Experience in Marketing Automation / CRM / native application - advantage
• Bachelor’s degree in business administration, Management, Information Systems, or a related field.