C# Escalation Engineer (Tier 4)

Summary

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: “Is my data safe?”

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. We’ve building the industry’s first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.

We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.

We are seeking a Talented Senior Software Engineer to join our EE team.

You will join a dynamic team focused on handling of complex customer issues that require deep product knowledge, advanced troubleshooting, and close collaboration with development.

Responsibilities

• Resolve complex escalations, that require deep technical expertise
  
  

• Reviewing logs, metrics, alerts, dashboards
• Analyzing service interactions and Identifying patterns and anomalies
• Producing RCA summaries and next steps
• Drive Automation and AI‑Based Troubleshooting
• Maintain High Expertise in Product Areas and Cross‑Discipline Technologies
• Improve Product Supportability and Provide Feedback to DEV/PM
  
  

• BSc in computer science, computer engineering or equivalent from a leading institution - must
• 5+ years of hands-on development experience
• Strong knowledge of object-oriented programming (C# / JAVA / PYTHON)
• Experience in UI development -Experience with JavaScript/TypeScript for debugging and fixing front-end issues
• Experience in multi-threaded and asynchronous programming
• Experience in leveraging AI tools to enhance development and productivity
• Performance analysis and optimization - Advantage
• Database development experience - Advantage
• Hands on with Kubernetes- Advantage
• Hands on experience with Linux and working in a Saas environment - Advantage
• Excellent interpersonal skills, team player
• Strong analytical skills and detail oriented, with the ability to see the bigger picture from a limited set of data
• Ability to work independently and prioritize multiple tasks
• Curious, proactive, and eager to learn new technologies quickly
• Fast learning skills
• English - fluent, verbal and writing