Onboarding Team Lead

Who are we?
We are Nominal, and we’re building the financial operating system for the most ambitious and fast-growing companies of our generation. We combined big data and GenAI to disrupt the ERP space that hasn’t changed in the last 25 years - and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to enhance the global economy while doing the most important work of your career.
Nominal’s culture is fast-paced, dynamic, with high focus on execution. The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on leadership is celebrated, and thoughtful ownership, initiative and open communication are part of the core values.
Join our journey
We're looking for an Onboarding Team Lead to own the end-to-end implementation and onboarding experience at Nominal — and to build the team that delivers it. You'll play a critical role at the intersection of product, engineering, and customer success, ensuring customers go live quickly, successfully, and expand over time.
This role is both hands-on and managerial. You'll personally lead complex customer implementations while also building, managing, and mentoring a growing onboarding team. You'll collaborate closely with Sales, Product, and R&D teams to influence the roadmap, validate new features, and ensure customers get measurable value from every release. You'll also define how onboarding works at Nominal — creating processes, measuring success, and continuously iterating to improve outcomes as we scale.
Responsibilities And Impact

• Lead end-to-end customer onboarding and implementation projects, from deal close and requirements gathering to go-live.
• Act as a trusted advisor to customers, providing technical guidance, data mapping, architectural support, and process design.
• Translate customer and business requirements into scalable technical solutions aligned with Nominal's product architecture.
• Partner with Sales on late-stage deals, including technical scoping and customer calls.
• Collaborate with Product and R&D teams to communicate customer needs, validate new capabilities, and drive continuous improvement.
• Pilot and deploy new features before general release, ensuring reliability, accuracy, and customer value.
• Work with customers to identify manual processes and translate them into Nominal automation opportunities.
• Design and build onboarding processes, playbooks, success metrics, and tooling — creating a repeatable, measurable, and continuously improving implementation motion.
• Establish and maintain strong working relationships with customer stakeholders and internal teams across time zones.
• Manage, and mentor the onboarding team — setting standards, distributing work, and ensuring consistent delivery quality across the team.
  

• Bachelor's degree in a relevant field - A must
• 5+ years of experience in onboarding, implementation, technical project management, or solutions engineering - A must
• Experience in a B2B SaaS startup environment - A must
• Strong process orientation: proven track record of designing processes, defining success metrics, and iterating to improve outcomes - A must
• Proven ability to manage complex, multi-stakeholder customer projects
• Strong technical understanding (APIs, integrations, data workflows)
• Fluency in AI tools and workflows; ability to leverage AI to improve team efficiency and customer outcomes
• Excellent communication and relationship management skills
• Comfortable with ambiguity and fast-moving environments; thrives in startup chaos
• Ability to work independently in a fast-paced, evolving environment
• Fluency in English
• Open to domestic and occasional international travel for customer engagements and team collaboration
  

• Experience at a Big 4 accounting firm (audit, advisory, or financial systems implementation)
• Familiarity with accounting processes, data structures, and financial reporting
• Proficiency in SQL and Excel
• Fintech or financial tools experience
• Familiarity with ERP or accounting systems
• Experience working with Sales in pre-sales cycles
• Previous team leadership or people management experience
• Comfortable working with automation technologies or AI-driven workflows
  

• A clear path to promotion for leadership and individual contributor roles.
• A hybrid working environment.
• Opportunities to attend conferences, take courses, and participate in other enriching activities for personal and professional growth.
• Free lunches, dinners and a fully stocked kitchen.
• WFH stipend