IT Service Desk Specialist

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work.

This role requires full on-site work.

You’ll Own

• Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
• Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
• Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance
  
  

• Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
• Office IT issues such as printers, meeting room A/V, and network-related escalations
• Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation
  
  

• Helping employees stay productive by resolving issues quickly and clearly
• Creating a smoother day-to-day technology experience across the office and for remote employees
• Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes
  
  

• You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS
• You communicate clearly, set expectations well, and keep users informed in a calm, professional way
• You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision
• You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace
• You have a strong service mindset and care about creating a positive support experience
• You’re confident handling basic network troubleshooting and know when to escalate issues efficiently.
  
  

• This position requires Israeli residence