Help Desk Specialist (24779)

Who We Are:

Yael Group is a leading group of companies in the Israeli market, providing advanced technological solutions across a wide range of domains to organizations in all sectors.

Job Description:

• Providing ongoing support to users on Office systems, with a focus on Outlook – managing folders, calendars, permissions, and archives.

• Working with Active Directory – password resets, permissions management, and creating user groups.

• Supporting video conferencing via Zoom and בעיקר → mainly Microsoft Teams – in-depth familiarity with the interfaces and troubleshooting.

• Configuring secure connections (SSL VPN) and remote access to the organizational network.

• Installation and configuration of desktops and laptops, including drivers and software.

• Handling and installation of peripheral equipment – printers, scanners, and additional system devices.

• Proficiency and implementation of Windows 10/11 operating systems.

• Working with Exchange mail servers – mailbox management, permissions, and storage expansion.

• Providing phone support, remote troubleshooting, and on-site support as needed.

• Working with communication providers (such as Bezeq) and coordinating service calls.

• Availability to respond beyond working hours as needed.

Job Requirements:

• Previous experience in technical support / Help Desk.

• Full proficiency in Office, with a focus on Outlook.

• Experience working with Active Directory.

• Experience supporting Teams and Zoom.

• Familiarity with VPN connections and remote communication.

• Experience installing computers, software, and end-user equipment.

• Proficiency in Windows 10/11 operating systems.

• Familiarity with Exchange servers – advantage.

• Relevant certifications such as MCSA / MCITP / MCSE – advantage.

• Basic understanding of computer networking (routers, internet) – advantage.