Hotel Night Receptionist

About Us

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.

What Will You Be Doing

As a Night Receptionist, you will be the first and last point of contact for overnight guests. You will manage check-ins and check-outs, handle guest enquiries, and support the night team to ensure every guest enjoys a seamless overnight stay.

The Duties

• Serve as a key point of contact for guests and answer any questions or concerns, ensuring all our guests receive the highest levels of service throughout their stay in every guest interaction.
• Welcome and assist guests during late-night check-ins and early check-outs
• Prepare Room Service items from the hotel menu and ensure timely, accurate delivery to guest rooms
• Manage reservations, room allocations, and guest requests efficiently
• Handle guest enquiries, feedback, and complaints professionally
• Monitor hotel safety, security, and emergency procedures overnight
• Perform night audit and system reconciliation tasks as and when required
• Communicate effectively with the Night Manager and morning Front Office team
• Maintain accurate records and complete nightly reports
• First responder in the event of a fire alarm.
  
  

• Have previous Front Office or Night Reception experience in a hotel environment
• Are guest-focused with excellent communication and interpersonal skills
• Are confident handling late-night enquiries, VIP guests, and emergencies
• Have experience supporting Night Room Service operations (preferred)
• Are organised, proactive, and able to work independently
• Are familiar with hotel PMS systems (Opera experience preferred)
• Are flexible to work nights, weekends, and public holidays
  
  

• Competitive salary
• Free meals on duty
• Uniform
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!