Customer Support Specialist

Company Description

DOKKA is a SaaS Platform that automates Accounts Payable (AP) and Financial Close processes. Enhancing speed, accuracy, and accelerating of financial teams world-wide. DOKKA empowers over 3,500 companies—including NASDAQ-listed enterprises. DOKKA's proprietary AI-driven technology reshapes modern finance, enabling smooth transitions from manual to automated processes.

Role Description

This is a full-time remote role for a Customer Support Specialist. The Support Specialist will handle day-to-day tasks such as providing support, troubleshooting issues, and ensuring customer satisfaction. The specialist will work closely with the development, product and technical teams to resolve issues efficiently and effectively.

Qualifications

• Great communication skills
• Multitasking
• Eager to learn and work hard
• Excellent writing and verbal communication skills in both Hebrew and English
• Training skills
• Ability to work independently and remotely
• ERP knowledge / Accounting experience (a Plus)
• Accounting experience (a Plus)