Support Engineer

A mature, Global Cybersecurity firm specializing in cloud-native email security and advanced threat protection.

The company leverages AI and deep data analysis to automate the identification and removal of phishing threats within seconds. With a significant R&D and operations hub in Israel, the organization combines a decade of market stability with cutting-edge innovation.

The company is based in a central tech hub with excellent transit accessibility and offers a flexible hybrid work model.

Responsibilities

• Advanced Technical Resolution: Serving as a technical authority for cloud email security, diagnosing and resolving the most complex customer-facing issues.
• Cross-Functional Orchestration: Working closely with Global CSS, Product, and R&D teams to track, escalate, and resolve deep-tier platform challenges.
• Infrastructure Expertise: Developing and maintaining an expert-level understanding of cloud email platforms, including O365, Google Workspace (GWS), and core email protocols.
• Environment Troubleshooting: Performing root-cause analysis across Windows and Linux environments, utilizing strong networking and protocol knowledge.
• Global Collaboration: Representing the technical front-line in a global team, requiring excellent professional communication in English.

Requirements-

• 3 years of experience as a Technical Support Engineer (Tier 3), Escalation Manager, or Escalation Engineer within a product-oriented high-tech company – Mandatory.
• Deep understanding of Networking and SMTP / Email protocols – Mandatory.
• Strong hands-on experience with Windows (preferred) or Linux systems – Mandatory.
• Proven experience troubleshooting Office 365 (O365) and Google Workspace environments.
• Excellent verbal and written English communication skills for working with global teams and international enterprise clients.