IT Support Team Lead

IT Technicians Team Lead

Mertens Malam Team is hiring an IT Technicians Team Lead for a large security organization

Job Description:

This role involves managing a team of IT technicians, overseeing daily operations, and ensuring efficient handling of technical issues across the organization.

Responsibilities include:

Managing a team of IT technicians and assigning tasks

Monitoring and tracking incident handling and resolution

Planning team workload, setting goals and targets

Providing professional guidance and serving as a technical authority

Ensuring structured work according to organizational procedures

Working morning shifts

Requirements:

Practical Engineer / Technician degree in Computers or Electronics – required

At least 3 years of managerial experience – required

At least 3 years of experience in IT roles – required

Proven ability to manage teams, plan work, set goals, and handle challenges in a structured environment

Experience with Windows operating systems

Knowledge of cloud infrastructure, preferably Azure

Experience with service management systems, preferably ServiceNow (SNOW)