Customer Service Representative

An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its English-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle.

This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.

Key Responsibilities

• Serve as the main point of contact for French-speaking customers, coordinating closely with sales and internal teams.
• Manage customer orders end to end, from order entry through shipment and invoicing.
• Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.
• Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing.
• Support the sales team with account-related operational issues, including carrier incidents and delivery constraints.
• Address customer complaints promptly, ensuring appropriate follow-up and escalation where required.
• Maintain accurate customer and account records to ensure efficient billing and documentation.
• Ensure adherence to internal processes, policies, and compliance requirements.

Eligibility Criteria

• Degree-level education or equivalent professional experience.
• At least 3 years’ experience in a customer service, customer operations, or sales support environment.
• Fluent English is essential (written and spoken). Any additional European language is a plus.
• Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One).
• Familiarity with import/export documentation is a plus.
• Previous exposure to the food and beverage industry is advantageous.

Key Competencies

• Strong customer focus.
• High level of English
• Communication skills.
• Proactive and solution-oriented approach.
• High attention to detail and accuracy.