IT Helpdesk and Access Governance Analyst

About QuantHealth

QuantHealth is a growing AI startup in the clinical trial space, leveraging AI, biomedical data, knowledge graphs, and real-world patient data to simulate and optimize clinical trials for pharmaceutical companies. Our platform combines large-scale biomedical knowledge, clinical trial data, and patient-level data to help customers simulate clinical trials, reduce development risk and cost, shorten timelines, and improve the probability of clinical trial success.

About the Role

This role combines day-to-day IT help desk support with ownership of identity and access
governance across the organization. The successful candidate will serve as the primary
point of contact for end-user IT issues while also acting as the gatekeeper for user
provisioning, access control, and compliance with IAM policies.

Responsibilities - IT HELPDESK

· Serve as the first point of contact for IT support requests via ticket, phone, or in
person
· Troubleshoot hardware, software, network, and connectivity issues for end users
· Perform password resets, account unlocks, and MFA resets
· Escalate unresolved issues to second-line support or specialist teams
· Maintain and update the IT helpdesk knowledge base and ticket records
· Set up and configure workstations, laptops, and peripherals for new joiners

Responsibilities - IDENTITY & ACCESS GOVERNANCE

· Create, modify, and deactivate user accounts across Active Directory, Office 365,
and other enterprise platforms
· Manage user provisioning and deprovisioning throughout the employee lifecycle
(onboarding, role changes, offboarding)
· Enforce role-based access control (RBAC) and least-privilege principles across
systems and applications
· Process and review access requests, ensuring approvals align with security policies
· Conduct periodic access reviews and recertification campaigns to identify and
remediate role drift
· Monitor and audit access logs to detect anomalies or policy violations
· Support segregation of duties (SoD) policy enforcement
· Maintain documentation for IAM processes and contribute to policy updates
· Assist with compliance requirements (e.g. ISO 27001, GDPR, SOX) as they relate to
access governance

Qualifications

· 1-3 years in an IT helpdesk or IT support role
· Hands-on experience with Office 365/ Google workspace administration
· Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML
· Familiarity with ticketing systems (e.g. Jira Service Management)
· Strong troubleshooting and analytical skills
· Clear communication skills, able to explain technical issues to non-technical users
· High attention to detail and commitment to data accuracy

Nice to have

· Exposure to IGA (Identity Governance & Administration) tools
· Scripting skills in PowerShell or Python for automation tasks