Customer Support & Technical Specialist

Customer Support & Technical Specialist

Safer Place develops video-based solution for road safety. We are the leading vendor in Israel with operational projects in the EU.

Safer Place is looking for a highly motivated, technically savvy Customer Support & Technical Specialist, to join our growing Customer Support team. The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with the operations and R&D Teams. This is someone who understands the value of being customer-oriented, and can actively deliver exceptional support services to our customer base.

 Responsibilities:

• Provide professional and courteous customer support services to the company’s customers.
• Handling customer inquiries across multiple channels (phone, email, what’s ups).
• Serve as a point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Troubleshooting and providing Tier 1 and Tier 2 technical support for customers .
• Take end-to-end ownership of customer technical issues, including troubleshooting, identification of root cause, issue resolution and communication.
• Be responsible for new software installations and new equipment configuration.
• Be a team player and help those around you collaborating with development, operations, and sales teams.
• Documenting service tickets in company systems - monitoring, tracking, and following up on support tickets through full resolution
• Maintaining SLA and high service standards.
• Identifying recurring issues and suggesting process improvements.

Must have:

• Customer Service Orientation: Strong commitment to delivering excellent customer experience and maintaining high levels of customer satisfaction.
• Objection Handling Skills: Ability to effectively address customer concerns, manage objections, and turn challenging interactions into positive outcomes.
• Multitasking Ability: Capability to manage multiple tasks, inquiries, and priorities simultaneously without compromising quality or response time.
• Proven experience as a software support engineer of at least 2 years.
• Must have experience with Linux.
• Network protocols and troubleshooting.
• Communication & Interpersonal skills – Hebrew, English - at a mother tongue level - Excellent verbal and written communication skills, with the ability to interact clearly and empathetically with customers and internal teams.
• Independent yet team player.
• Must have strong urge to learn new stuff on a daily basis

Our offices are located in Park Atidim, Tel Aviv

Please send you CV to: [email protected]