Technical Customer Success Specialist

One of the best Cyber security companies is looking for a Technical Customer Success!

A 12 month contract with an option to extend.

Located in Tel Aviv, hybrid.

Responsibilities:

●Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing the company's solutions to achieve their business and security objectives

●Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center.

●Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams. ●Serve as a customer advocate in influencing product roadmap and improvements.

●Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.

Skills:

● 5+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture,

consultant or similar roles desired; strong consulting and project management skills required

● Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and

explain their impact on business both internal and external to the organization

● Proven track record of managing customer escalations, balancing customer expectations and negotiating

successful resolutions

● Ability to multi-task and work in a fast-paced environment

It is important for you to have a strong background in at least 2 additional areas besides Cloud Computing:

Cloud Computing

● Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP, Azure, Alibaba

and OCI

● Strong Knowledge of AWS services (or other CSP similar) components such as EC2, ELB, VPC, RDS,

Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc.