Technical Support Specialist

Company Description

Digitrade is a leading B2B SaaS e-commerce platform designed to empower manufacturers, distributors, wholesalers, retailers, and brands. We deliver cutting-edge solutions with a broad range of features, including personalization, intelligent marketing tools, comprehensive reporting, localization, and seamless ERP system integration. Our mission is to provide businesses with innovative tools to optimize their e-commerce processes and support growth. We deliver tailored solutions to meet our customers' unique needs.

Role Description

This is a full-time, on-site role located in the Haifa District, Israel, for a Technical Support Specialist. The candidate will be responsible for providing high-quality technical assistance to clients, troubleshooting and resolving software or platform-related issues, and ensuring customer satisfaction. Daily tasks include responding to support requests, analyzing system and user-reported issues, and delivering effective solutions. Collaboration with cross-functional teams to address technical concerns and contribute to platform improvements is also a key aspect of this role.

Qualifications

• Proficiency in Technical Support and Troubleshooting to resolve software and platform-related issues effectively.
• Strong Customer Support and Customer Satisfaction skills to deliver exceptional service and maintain client trust.
• Demonstrated Analytical Skills for diagnosing and solving technical problems efficiently.
• Excellent verbal and written communication skills to effectively explain technical issues to non-technical users.
• Ability to work in a collaborative, on-site environment and coordinate with cross-functional teams.
• Relevant experience in supporting B2B SaaS platforms or e-commerce systems is an advantage.
• Fluency in English is required; additional language skills are a plus.
• Experience with ERP integrations is an advantage.