QA Manager

At Squaretalk, we believe quality is a shared responsibility—but it needs strong leadership to make it real. We’re looking for a QA Manager who can elevate our quality standards, mentor a growing team, and ensure our product delivers a seamless experience for every client.

If you’re passionate about building scalable QA processes, coaching engineers, and preventing production issues—not just catching them—this role is for you.

The Role

We’re seeking a hands-on QA Manager to lead our QA efforts in Sofia. You will take ownership of our quality strategy, mentor a small but growing QA team, and play a key role in improving release confidence and product usability.

You’ll work in a fast-paced Scrum environment, collaborating closely with Engineering, Product, and DevOps to embed quality throughout the development lifecycle—while ensuring our platform is not only functional, but intuitive and client-ready.

Responsibilities

Team Leadership & Mentorship

• Lead, mentor, and grow a team of QA engineers, with a strong focus on developing junior members.
• Provide hands-on coaching, structured feedback, and guidance on best practices in both manual and automated testing.
• Establish review processes to improve test quality, coverage, and consistency across the team.
  
  

• Define and implement a scalable QA strategy, balancing manual and automated testing approaches.
• Oversee manual testing efforts, including exploratory, functional, and regression testing for web applications and APIs.
• Drive the development and maintenance of automated test frameworks using WebdriverIO (WDIO).
• Ensure seamless integration of automated tests into CI/CD pipelines (e.g., GitLab CI/CD).
  
  

• Take ownership of product quality in production, with a focus on reducing post-release defects.
• Lead root cause analysis (RCA) for production issues and ensure learnings are translated into improved test coverage and processes.
• Establish and maintain incident reporting and post-mortem practices.
• Define and enforce release quality gates to improve deployment confidence.
  
  

• Ensure features are not only technically correct, but intuitive and aligned with real client use cases.
• Introduce validation processes for client-specific configurations and custom integrations.
• Collaborate with Product to improve usability, clarity, and overall user experience.
  
  

• Define, track, and improve QA KPIs (e.g., defect leakage, test coverage, regression effectiveness, time-to-detect).
• Build visibility into quality metrics and drive data-informed decisions.
• Continuously improve QA processes, tools, and methodologies to increase efficiency and coverage.
  
  

• Work closely with Product and Engineering to define clear, testable acceptance criteria.
• Act as a key stakeholder in release readiness and deployment decisions.
• Lead QA contributions in Scrum ceremonies (planning, grooming, standups, retrospectives).
  
  

• Proven experience in a QA leadership or managerial role.
• Strong background in both manual and automation testing.
• Hands-on experience with WebdriverIO (WDIO) or similar automation frameworks.
• Solid understanding of web UI and RESTful API testing.
• Experience with CI/CD tools such as GitLab CI/CD.
• Strong knowledge of Git, bug tracking tools (e.g., JIRA), and test documentation practices.
• Proven experience mentoring and developing junior QA engineers.
• Experience reducing production defects and improving release quality.
• Strong understanding of root cause analysis (RCA) and incident management.
• Experience defining and tracking QA KPIs and using data to drive improvements.
• Ability to design QA processes that account for client-specific configurations.
• Strong product mindset with attention to usability and client experience.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Hands-on approach with willingness to actively contribute when needed.
  
  

• Programming experience in JavaScript (for test automation).
• Familiarity with React-based applications.
• Basic knowledge of DevOps or backend systems (Docker, Linux CLI, HTTP requests).
• Experience with VoIP, Asterisk, or SIP/WebRTC technologies.
• Exposure to performance or load testing tools (e.g., JMeter, Artillery).
• Experience working with SaaS products that include client-specific customizations.
• Background collaborating closely with support or incident response teams.