Head of Customer Success

A high-profile, publicly traded technology leader specializing in secure communications, electronic warfare, and mission-critical systems for drones, robotics, and autonomous platforms.

The company provides elite connectivity and cyber-secure solutions to Tier-1 global defense and commercial integrators across the US, Europe, and Israel.

Operating from a central technology hub, the organization offers a high-performance environment where cutting-edge R&D meets real-world field application.

The Role & Responsibilities-

• The Head of Customer Success is a strategic technical leadership position, overseeing a specialized team of engineers.
• The role is responsible for the full technical lifecycle of global client engagements, bridging the gap between engineering and field deployment:
• Strategic Team Leadership: Leading and mentoring a specialized Technical Customer Success and Support unit, fostering excellence in delivery and technical execution.
• End-to-End Client Ownership: Managing the technical relationship with global partners throughout the lifecycle, from Pre-Sale evaluations to large-scale system deployments.
• Field Operations & Integration: Spearheading complex system integrations and field trials, ensuring high-fidelity performance of autonomous and robotic platforms in dynamic environments.
• Technical Sales Enablement: Supporting international growth by leading technical discussions, conducting feasibility assessments, and contributing to complex RFI/RFP responses.
• Tier-3 Expert Support: Providing advanced hands-on troubleshooting for RF, Wireless, and Networking challenges, ensuring zero-downtime for mission-critical operations.
• Innovation & AI Integration: Driving the adoption of AI-assisted tools and modern technologies to optimize team productivity and enhance technical data analysis.

Requirements-

• B.Sc. in Electrical Engineering, Electronics, or Communication Engineering – Mandatory.
• Deep Technical Core: Extensive hands-on expertise in RF, Wireless Communication, and Networking – Mandatory.
• Significant experience in senior technical-customer roles (e.g., FAE, Professional Services, or Technical Support Management) – Mandatory.
• Proven experience in leading and managing technical teams within high-stakes environments – Mandatory.
• Strong background in System Integration, field installations, and technical deployments – Mandatory.
• Fluent English (written and spoken) for daily high-level interaction with international stakeholders – Mandatory.
• A strong orientation toward AI-assisted workflows for improving technical analysis and team efficiency.
• Readiness for periodic international travel to support global client sites and demonstrations.