Help Desk Specialist

A premier International AdTech Corporation specializing in AI-driven video advertising and omnichannel marketing solutions.

Operating at the intersection of Big Data and Artificial Intelligence, the company delivers high-scale advertising technology to a global market. With a significant presence in Israel and offices worldwide, the organization fosters a dynamic, high-tech environment.

This role serves as a central IT pillar, providing mission-critical support to a global workforce and working closely with senior leadership to ensure operational excellence across all sites.

Responsibilities-

• The Global Help Desk Team Lead balances high-level team management with hands-on technical execution (50% Hands-on), overseeing support operations in Israel and abroad:
• Team Leadership & Mentorship: Leading a global support team, managing task prioritization, workload distribution, and professional development through personal coaching and technical guidance.
• IT Site Ownership: Taking full end-to-end responsibility for the IT operations in Israel, serving as the primary point of contact for senior management and local stakeholders.
• Operational Excellence: Managing the full employee lifecycle (Onboarding/Offboarding), ticket resolution, system permissions, and access control.
• Cross-Platform Support: Providing expert-level troubleshooting for macOS and Windows environments, hardware, and specialized software suites.
• Infrastructure & Connectivity: Managing and troubleshooting network issues, including VPN, Wi-Fi, and high-end meeting room technologies.
• Network Administration: Overseeing essential networking tasks involving Switches and Routers, ensuring stable and secure connectivity across the organization.
• Process Innovation: Identifying systemic technical challenges and leading cross-organizational improvements in IT workflows and support methodologies.

Requirements-

• Management Experience: Proven track record in leading and managing Help Desk or IT Support teams – Mandatory.
• Technical Foundations: Extensive professional experience in Help Desk and IT Support roles within high-tech or global environments – Mandatory.
• Networking Expertise: Solid understanding of Networking principles, including hands-on experience with Switches and Routers – Mandatory.
• Communication Mastery: Fluency in English (written and spoken) for daily collaboration with global teams and international offices – Mandatory.
• Platform Proficiency: Expert-level knowledge in supporting both Mac and Windows ecosystems.
• Strategic Mindset: A proactive professional with the ability to manage complex tasks independently while maintaining a high service standard.
• Interpersonal Skills: Exceptional ability to interface with diverse stakeholders, from entry-level employees to executive leadership.