IT EndPoint Technologies Specialist

IT EndPoint Technologies Specialist

You can Expect:

• Provide Tier 2 support to company employees and handle advanced technical issues
• Manage and deploy IT endpoints including desktops, laptops, printers, mobile devices, and VC equipment
• Standardize endpoint configurations and support users with endpoint-related problems
• Document systems and knowledge base articles; perform upgrades, maintenance, and continuous improvements
• Maintain inventory and manage the endpoint lifecycle, including handling escalated tickets from helpdesk and support teams

Requirements:

• Two years of experience in related fields
• Proven work experience and strong troubleshooting skills across various technologies and MDM systems like SCCM intune
• Proven work experience and strong troubleshooting skills across various technologies. Including but not limited to, Windows OS, IOS, Android, endpoint devices hardware, Office 365, Active Directory, knowledge with Cloud Env is an advantage
• Write, maintain, and review technical documentation and KBs
• This position is open to all candidates.