Office Administration & Customer Ops Associate

Company Description

Girit Interactive is a leading e-commerce development agency and the exclusive distributor of Metriko.ai in Israel. We specialize in building and optimizing AI-powered and automated e-commerce solutions for retail businesses, driving innovation for our enterprise clients and enhancing our internal operations through advanced AI agents and strategies. Our services cover the entire development lifecycle. from initial consultation and planning through design, development, and quality assurance, to ongoing maintenance and UX optimization.

Role Description

We’re looking for an organized, tech-savvy, and highly motivated Office Manager and Operations Associate to be the backbone of our daily activity. This is a hands-on role that combines classic office management with a modern twist: You will use AI tools and automation to make it faster, smarter, and more scalable. The ideal candidate is someone who takes ownership, closes loops, and is genuinely curious about AI and the future of how work gets done.

Office & Administrative Management (Core)

• Manage day-to-day office operations across both companies: calendars, scheduling, task tracking, and vendor coordination
• Handle invoicing, expense tracking, and financial documentation
• Monitor receivables and follow up on outstanding payments in a timely and organized manner
• Prepare weekly and monthly operational and financial reports for management

Client Operations & Communication

• Respond to client inquiries across email, chat, and phone — ensuring every request is handled and every loop is closed
• Triage and route client issues to the right team members, with structured handoff processes

AI & Automation (Enhancement Layer)

• Identify repetitive processes across admin and client ops and implement automations to reduce manual work
• Build and maintain internal workflows using low-code platforms (e.g., Make, Zapier, n8n)
• Connect tools across the tech stack — billing, communication, task tracking — into streamlined pipelines

Qualifications

• Naturally Organized: You’re the person in the group who remembers everything and "closes loops" without being asked.
• Digital Native: You’re comfortable with SaaS tools, online platforms, and fast-paced environments.
• AI Curious: You’re already playing with AI tools and you’re dying to see how they work in a real business setting.
• Experience with administration role. You don’t need to be taught what "receivables" are, but you’re excited to manage them smarter.
• Strong English and Hebrew (written and verbal) are a must.