Senior Technical Support Engineer

GK8 is seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities

• Install and upgrade the customer environments with the GK8 solution
• Provide technical assistance to customers
• Diagnose and troubleshoot software and hardware-related issues
• Deliver solutions to resolve customer concerns effectively
• Keep accurate records and document customer issues and resolutions
• Collaborate with internal teams for efficient problem resolution

Requirements

• At least 5 years of experience as a Customer Support or Implementation
• Strong technical skills, including proficiency in operating systems (Linux), networking, API, software troubleshooting, and problem-solving methodologies
• Experience with cloud technologies is an advantage
• Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
• Ability to work independently and as part of a team in a collaborative environment
• Highly organized, detail-oriented, and capable of effective time management and task prioritization
• Readiness to travel to a customer site at least once a month
• High-level proficiency in English
• Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques