Help Desk Support Specialist

We are looking for an Application Support Specialist to support internal users across our organizational systems.

This role focuses on application-level support (not IT infrastructure) — working closely with employees and R&D to ensure our platforms run smoothly and efficiently.

What you’ll do:

• Handle and resolve employee support tickets related to internal systems and products
• Troubleshoot issues across web platforms, CRM, and operational tools
• Monitor system behavior and identify recurring issues
• Test new features and validate releases from the R&D team
• Work closely with developers to report bugs and improve system quality
• Guide users and improve adoption of internal tools

• Experience in Help Desk / Application Support / Technical Support
• Strong troubleshooting skills (web systems, SaaS platforms)
• Ability to clearly communicate with non-technical users
• High attention to detail and ownership of issues
• Comfortable working with multiple systems in a fast-paced environment

Nice to have:

• Experience working with internal SaaS or product teams
• Familiarity with QA/testing processes
• Background in healthcare or education systems

• Full-time, hybrid (Holon + remote flexibility)
• Impact-driven role working directly with product and R&D teams 

Job reference: S8392