Junior Technical Support & Systems Operations Specialist- position no. 1601

About the Company

IBI is one of Israel’s leading and most innovative investment houses, providing a wide range of financial services including portfolio management, brokerage, mutual funds, and investment banking. With a strong emphasis on professionalism, innovation, and client service, IBI is a trusted partner for both individual and institutional investors.

Are you passionate about technology, solving complex problems, and creating a seamless customer experience? Join our dynamic team at IBI Capital, where we combine innovation and excellence to make a real impact.

Responsibilities:

• Provide advanced technical solutions to external customers by performing deep-dive Root Cause Analysis on complex issues and ensuring end-to-end resolution.
• Take full ownership of internal organizational systems, including mastering system architecture to provide smart, scalable operational solutions.
• Manage the full lifecycle of service requests within Ticketing systems, including strategic categorization, intelligent prioritization, and meticulous follow-up until closure.
• Design and curate comprehensive technical Guidebooks and knowledge assets to streamline information accessibility and enhance cross-organizational knowledge sharing.
• Lead ongoing administrative management, including user permission control and the creation of advanced, data-driven reports to support business insights.
• Proactive monitoring of company systems to identify failures and enhance long-term stability, including broad-scale database performance improvements.

Qualifications:

• Degree in Information Systems / Engineering - must (Final-year students with relevant availability)
• SQL knowledge - must
• Programming language experience (preferably C#) - must
• Previous experience in a similar role - a strong advantage
• CRM experience - an advantage

Personal skills:

• High service orientation, positive attitude, and patience
• Fast learning ability for systems, processes, and tools
• Strong interpersonal skills and teamwork abilities
• Ability to manage tasks independently, stay organized, and handle multiple priorities