IT Lab System Engineer

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The Mission

As an IT Lab Systems Engineer at Island, you are the architect of the "Customer Mirror." You won't just be managing a static lab; you will be building, breaking, and reconstructing diverse enterprise ecosystems to push the boundaries of our Enterprise Browser. You are the bridge between complex customer environments and our R&D team, ensuring that no matter how unique a client’s setup is, Island works flawlessly within it.

What You’ll Do Day-to-Day

• Architect & Orchestrate: Own the end-to-end management of our hybrid lab (Physical, Virtual, and Cloud).
• Environment Replication: Act as a "Technical Chameleon," rapidly spinning up specific customer infrastructures—ranging from legacy Windows Server setups to modern cloud-native stacks—to reproduce complex edge cases.
• R&D Enablement: Collaborate directly with Engineering to provide a "live fire" testing ground for new features, ensuring compatibility across a massive matrix of security and networking products.
• Cross-Platform Troubleshooting: Dive deep into OS-level issues across Windows, macOS, Linux, and mobile (iOS/Android) to identify where the browser interacts with the local system.
  
  

The Tech Stack You’ll Master

We deal with the "Full Stack" of enterprise security. You should have experience (or a strong desire to dive deep) in:

• Identity & Access: Okta, Azure Entra ID, SCIM, and PKI.
• Security & Data Protection: DLP (Symantec, Forcepoint), EPP/EDR, and CASB integrations.
• Infrastructure & Virtualization: Windows Server, Active Directory, SMB, VDI (AVD, RDS), and Linux.
• Networking & Connectivity: Deep TCP/IP, DNS, DHCP, VPNs, SASE, and ZTNA architectures.
• Visibility: SIEM, Syslog, and advanced Firewall configuration.
  
  

Requirements:

Who You Are

The Ultimate Generalist: You enjoy knowing "how things work" from the packet level up to the application layer.

A Creative Problem Solver: When a customer has a unique RDS setup or a finicky GlobalProtect VPN config, you’re excited to figure out how to replicate it.

Agile & Resourceful: You can pivot quickly from troubleshooting a macOS certificate issue to configuring a complex firewall rule in a virtual VPC.

Why Island?

This isn't a traditional IT support role. You are a key player in the R&D cycle of a product that is redefining the enterprise stack. You will see more varied environments