Technical Account Manager

At Kissterra, we are revolutionizing the insurance industry with the world's first Marketing OS - a comprehensive solution tailored to the unique marketing and distribution needs of insurance Organizations.

Our intelligent solutions combine the power of AI, machine learning, and real-time data to reshape marketing strategies and drive profitable growth for top insurers.

Founded in 2015 and headquartered in Israel, Kissterra partners with leading US insurance companies, helping them uncover hidden growth opportunities and optimize their marketing budgets with unparalleled precision and efficiency.

We are looking for a Technical Account Manager who will lead the onboarding and ongoing implementation with our customers and technical partners.

Responsibilities:

• Lead the implementation and ongoing technical aspects of our customers.
• Platform setup for new customers - organization, companies, data sources, campaigns, targets, tech cost, etc.
• Integrate Media partner to our platform - providing API specs, leading integration calls, testing integrations, going live + monitoring. Working with the product and R&D team to address and resolve tech issues.
• Integrate Data partner to our platform - understand the goal of integration and provide specs for R&D, lead integration calls and testing phase, going live. Working with the product and R&D team on developing new integrations.
• Implement Carrier’s data to our platform - manage the integrations with the carrier - conversion data. Provide spec, analyze the data and identify conflict, data quality assurance.
• Tech support for the customers - bugs reported, data conflicts, import data for the customer (for new integrations), support with platform setup.
• Monitoring - building dashboard to monitor the platform integrations and data quality, analyze and troubleshoot data conflicts with partners and R&D.
• Create technical documentations and implementation guidelines.
• Work closely with products to simplify implementation work and make it more self- serve friendly.

Qualifications:

• At least 5 years of experience as a SaaS, B2B, technical roles such as implementation manager, professional service or technical account manager.
• Strong technical background - knowledge in APIs (using postman), BI platforms, ability to write short scripts in SQL.
• Experience working on high scale and real-time integrations
• Ability to lead US enterprise customers through the implementation and onboarding. Native-level English is a must.
• Previous experience in a startup environment, dynamic, high pace, focus on incremental value.
• Experience integrating customer’s home grown platforms and with large third-party providers.
• Strong analytical skills, Independent, self-starter, superior organizational and administrative skills.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Experience in marketing platforms (Search, Social, native, etc) and customer acquisition is a big plus.