FFE & Key Account Management Analyst, Commercial Operations

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company operating in over 30 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you want to make a difference in people's lives, we invite you to join us!

The position is responsible for assisting the Director of KAM and FFE in driving strategy and execution of Field Force Excellence, Key Account Management, Incentive Compensation, Systems Management, and Training initiatives. This includes:

• Defining Field Force and Key Account Management strategies
• Supporting countries in operational roll-out of above (in collaboration with other functions)
• Developing and operationalizing robust and consistent FF activity reports and dashboards
• Monitoring the performance of both initiatives and operational KPIs
• Developing and/or enhancing Incentive Compensation schemes and driving end-to-end process in collaboration with HR, Finance, Compliance and local teams
• Administering cycle-based incentive compensation
  
  

• This position can be located in Poland, Hungary, Czech Republic, Romania, Greece or Israel and will require some business travel.
• Please note, the internal title for this role is Field Force Effectiveness & Key Account Management Analyst, Commercial Operations.
  
  

• Act as a liaison with Veeva CRM Support to develop new / modify existing reports to reflect business needs
• Oversee entire Commercial Excellence cycle (Territory Management, HCP Profiling, Segmentation, Key Messages, Multi-Channel Cycle Plan, Key Account Management) from an operational perspective
• Design and introduce (as required) new data structures in Veeva CRM in order to enable efficient Commercial activities
• Manage day-to-day CRM issues in collaboration with CRM Support, ensuring high end-user satisfaction
  
  

• Design and implement Commercial activity dashboards that reflect both Global and Country needs in Qliksense
  
  

• Drive, together with FP&A and HR, the bi-annual incentive compensation process
• Prepare user activity reports used in incentive compensation calculations
  
  

• Assist in preparing and conducting Business Improvement workshops with Global/Country participants, effectively driving toward actionable conclusions and implementation. This includes:
• Assisting in preparation of framework and content of the workshops
• Facilitating workshops
• Summarize findings/decisions/next steps
• Drive implementation of business improvement projects, including:
• For CRM/BI-related improvements: drive changes/enhancements/ improvement to the Veeva CRM and BI reporting systems
• For business process-related improvements: document processes, prepare and conduct user training
  
  

• Deep knowledge of Veeva CRM structures/system/user experience
• Deep understanding of relational databases and CRM systems
• Track record of developing reports/dashboards in both Veeva CRM and Qliksense BI
• High analytical ability (managing complex data sets)
• Experience creating VBA code, Power BI queries and Excel Macros for automation
• Intellectual curiosity to sanity check figures and understand what is behind them
• Track record of driving implementation of improvement initiatives in Pharma/Biotech
• Ideally, experience in and understanding of Commercial field activities
• Ideally, track record of leading commercial effectiveness projects in the Pharma / Biotech industry
• Ideally, track record of structuring, facilitating improvement workshops in commercial arena of Pharma/Biotech industry
  
  

• Bachelor's degree in business, marketing, data science, or a related field
• Extensive experience in sales operations (incentive compensation calculations/administration) and CRM management, preferably within the pharmaceutical or healthcare industry (minimum 4 years)
• Strong end-customer orientation, problem solving and can-do attitude
• Strong communication, presentation, and interpersonal skills to collaborate with stakeholders at all levels
• Fluency in English; additional European languages are highly desirable
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Willingness to travel as required for the role