Office & Operations Manager

Introducing Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We’re looking for an Office and Operations Manager to join our team and be the backbone of our daily operations. This person will create a smooth, efficient, and positive workplace experience, while also supporting cross-functional workflows across the whole organization and executive coordination. If you're proactive, highly organized, and thrive in a fast-paced environment, this role is definitely for you.

Your Arena

• Full ownership of all aspects of our Israeli office – end-to-end management of the office, including vendors (cleaning services, maintenance, suppliers, etc.), equipment, facilities, and overall office operations.
• Take full responsibility for ensuring the office runs seamlessly on a daily basis, with strong attention to detail and a deep understanding of all office needs.
• Manage complex operational workflows, including food orders, supplier coordination, and ongoing vendor relationships, ensuring high-quality service and efficiency.
• Create and maintain a productive, welcoming, and well-functioning work environment aligned with our team culture.
• Lead company events from A to Z – from initial planning and creative concept to execution and post-event follow-up.
• Manage and track office and welfare budgets, ensuring smart allocation of resources and cost efficiency.
• Support day-to-day company operations including onboarding/offboarding, travel coordination, expense tracking, Happy Hours, and internal documentation.
• Work closely with HR, finance, and IT to support process execution and ensure nothing falls through the cracks.
• Assist senior leadership with scheduling, meetings, and ad-hoc project coordination.
• Follow up on cross-functional action items and ensure project alignment across teams.
  
  

Requirements:

What It Takes

• 3+ years of experience in office management, operations, or administrative roles, ideally in a startup or tech environment
• Highly organized, resourceful, and detail-oriented with a strong sense of ownership - Must
• Excellent communication and interpersonal skills - Must
• Bring a proactive, problem-solving mindset with creativity and “can-do” attitude to handle challenges and continuously improve office operations.
• Highly enthusiastic with a strong can-do attitude
• Comfortable juggling multiple responsibilities in a dynamic setting.
• Tech-savvy with tools like Google Workspace, Slack, Notion, and project management platforms
• Fluent in English
  
  

Nice to Have

• Experience working in a fast-scaling startup.
• Exposure to finance or HR support workflows.
• Prior experience supporting executive teams.
  
  

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.