Community Manager

We’re looking for a Community Manager to take a key role in shaping one of the most valuable assets at Mami, our community.

This is not a traditional community role.

You’ll take an already highly engaged audience and turn it into a structured, scalable, and impactful ecosystem that builds strong connections and drives meaningful results.

In this role, you’ll own our community strategy end-to-end, build meaningful relationships, drive engagement, and use community insights to improve product experiences.

Your main focus will be on highlighting and nurturing the Mami community, with a focus on Mami Team, our core group of highly engaged users, creators, and future brand advocates.

What You’ll Do

• Build and lead an engaged, actively connected community across platforms, structuring existing channels into a thriving ecosystem and maintaining meaningful daily interactions that spark real conversations between members
• Strengthen trust, belonging, and emotional connection within the community
• Identify, engage, and empower key members and community leaders
• Actively listen to community conversations to identify needs, pain points, and emerging trends
• Turn community insights into actionable recommendations that improve products, marketing, and overall community experience
• Act as the voice of the community within the company, working cross-functionally to drive impact
• Initiate and lead activities, conversations, and programs that increase participation and engagement, and the overall value members get from the community
• Support community members in their development into Mami Team’s affiliate programs
• Manage feedback, complaints, and sensitive situations with empathy and professionalism, maintaining a safe, respectful, and inclusive environment
  
  

• Proven experience in building, scaling, and managing digital communities, with measurable results in engagement, retention, and growth
• Experience designing and executing community strategies across platforms (e.g., WhatsApp, apps, or web communities)
• Strong understanding of engagement metrics, analytics, and the ability to turn community insights into action plans
• Experience in activating and empowering core members or ambassadors, driving participation and advocacy
• Strategic thinker with a “can do” approach, able to balance big-picture vision with day-to-day hands-on execution
• Excellent interpersonal and communication skills, with high emotional intelligence and the ability to navigate complex or sensitive conversations
• Deep understanding of the Israeli consumer’s purchase behavior as a digital shopper, with a passion for building community and inspiring belonging
• Experience collaborating with influencers, creators, or brand ambassadors
• Familiarity with tools such as Canva, AI content tools, or social listening platforms