Escalation Engineer (Tier 4)

Summary

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?“

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.

We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

What makes this role unique:

• Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
• Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
• Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
• Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
• Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
  
  

• Investigate and resolve complex technical issues across our entire product suite
• Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
• Analyze application logs, database performance, and system behavior to identify root causes
• Implement fixes and patches that are deployed directly to customer environments
• Serve as a technical expert for resolved customer issues - you are the final line of defense
• Collaborate with development teams to identify product improvements based on real-world issues
• Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
• Clearly communicate technical findings to both technical and non-technical stakeholders
  
  

• B.Sc. in Computer Science or equivalent from a recognized university
• 3+ years of professional experience developing Python/ C# applications for production -Must
• Strong SQL skills - write complex queries, optimize database performance, and investigate data issues
• Experience with JavaScript/TypeScript for debugging and fixing front-end issues
• Proven track record of debugging complex, multi-layered technical problems
• Ability to work independently and bring problems to resolution with minimal supervision
• Strong written and verbal English communication skills
• Comfortable transitioning between different types of technical problems