Customer Support Specialist - Junior Role

Why PayMe.io?

PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses.

PayMe’s platform enables every small business to:

Accept payments online & in person.

Pay vendors easily and automatically.

Access real time funding & Credit as needed.

Access full invoicing and bookkeeping solution.

Use multiple pre-integrated 3rd party services.

We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!”

What’s unique about PayMe.io?

We’ve entered our rapid growth and expansion stage and are planned to grow from 60 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the company’s evolution.

We are currently processing billions in volume for 100,000+ businesses and we’re just getting started.

If you are talented, humble and ambitious - now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.

About The Position:

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What you’ll be doing:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.

Maintain a high level of product knowledge to effectively address customer questions and concerns.

Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.

Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.

Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.

Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Requirements:

• High level Hebrew speaker - both verbal and written.
• Provide independent and high-quality responses to our customers via phone and email
• Identify customer needs and helping customers use specific features
• Analyze and reporting product malfunctions
• Update our internal databases with information about technical issues and useful discussions with customers
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Identify process and product inefficiencies, gather feedback, data and examples from customers and agents, and partner with product development organization to deliver innovative and technology focused solutions
• Service-oriented personality with a can-do attitude
• Detail-oriented and capable of handling multiple responsibilities.
• Experience with Zendesk, Google Calendar, Gmail, and Slack – a big plus
• Strategic, Decisive, collaborative, innovative
• Strong problem solving / troubleshooting skills
• Familiarity with our industry is a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities

Culture at PayMe:

Our philosophy centers around end-to-end ownership, which means that every team member is empowered and accountable. We love independent contributors that are fast learners and problem solvers by nature. We love positive people that are proactive about improving things and don’t accept the status quo.

We believe true innovation comes from a deep understanding of your area of responsibility so each team member is expected to be an expert in their field and know the ins and outs of how things really work.

We know the best people want to work alongside the very best and tackle the most challenging problems at a global scale. We have high standards and high expectations from one another. We set ambitious goals and work together to accomplish them. Excuses are for other people… We deliver.