IT Team Lead - Israel

We are looking for an experienced, highly skilled handson IT Team Lead to guide our IT operations. In this role, you will lead a small team, manage daytoday IT activities, and ensure that the company’s technology environment is reliable, secure, and supports business and R&D needs. You will work closely with managers, users, and DevOps teams to deliver efficient IT services and continuous improvements.

Responsibilities

• Lead and mentor the IT team (helpdesk, systems, infrastructure).
• Oversee daily IT operations, ensuring high availability and smooth service delivery.
• Prioritize and manage incoming requests, incidents, and escalations.
• Manage IT infrastructure, including networks, servers, identity management, and enduser computing.
• Ensure security of data, network access, and backup systems in alignment with SOC 2 Type II and internal security policies.
• Implement and enforce IT procedures, standards, and best practices.
• Support disaster recovery planning, testing, and execution.
• Collaborate with R&D and DevOps teams to support development environments and related tooling.
• Coordinate hardware and software lifecycle activities (procurement, upgrades, deployments).
• Drive improvements in internal applications and enduser experience.
• Lead IT-related projects such as system upgrades, cloud integration, and infrastructure improvements.
• Lead the compliance efforts (SOC 2, ISO, etc.) and support internal and external audits.

Requirements

• 8+ years of experience in IT operations, systems administration, and/or supporting engineering teams in global companies.
• 2–3 years of experience leading IT teams or supervising technical staff.
• Strong understanding of computer systems, networking, security, firewalls, virtualization, identity management, Windows, and Linux.
• Experience with cloud-based IT solutions (AWS, GCP, or Azure).
• Exceptional customer service orientation and a hands-on, “can-do” attitude.
• Fluent English (written and spoken).
• Bachelor’s degree in Computer Science, Information Technology, or equivalent—advantage.
• Experience supporting compliance standards (SOC 2, ISO) – advantage.
• Ability to balance business needs, operational practicality, and security considerations.