Integration & Solutions Specialist (AI & Integrations) -Part Time Position

SysAid is a global leader in AI-powered IT Service Management (ITSM), building smart platforms that automate IT support and help organizations work faster and smarter. Our solutions are trusted by thousands worldwide, making complex tasks simple so IT teams can focus on what matters most

As an Integration Specialist at SysAid, you will be the technical "glue" connecting our ITSM platform to the world’s leading cloud and IT ecosystems.

This is a unique, high-visibility role for someone who wants to combine deep technical work (APIs, AI-coding, and Workato) with a strategic, client-facing edge. You’ll build the automations, train our teams to sell them, and jump on calls to prove their value to global customers.

Key Responsibilities

• Build & Automate: Design and deploy API-based integrations between SysAid and platforms like AWS, Azure, Security tools, Asset management solutions, and more using our Agentic AI tools and low-code tools (Workato).
• Technical Sales Support: Join discovery calls with prospective customers to understand their technical environment and demonstrate how our integrations solve their business pains.
• Internal Enablement: Act as the subject matter expert by training internal sales and success teams on how to effectively position and "sell" our technical capabilities.
• Documentation: Work with our technical writer to create clear technical blueprints and "how-to" guides for both internal implementation and customer-facing use.
  
  

• AI & Optimization: Leverage AI-based tools to generate, refactor, and optimize integration logic.
• Technical Core: Understanding of REST APIs and experience with integrating systems and syncing data. Use tools like Postman/other dev tools for testing, troubleshooting and POCs.
• Security & Cloud: Familiarity with OAuth, SSO, and enterprise environments (Azure/AWS/Active Directory).
• Communication Pro: Exceptional English (written/spoken) with the ability to explain complex technical concepts to non-technical stakeholders.
• Consultative Mindset: A mix of analytical problem-solving and the "people skills" needed to thrive in customer-facing scenarios.
• This role is part-time 0.5 FTE (20 hours a week)