Service Quality Engineer

Job Title

Service Quality Engineer

Job Description

As a Service Quality Engineer you’ll be the first point of contact for all service quality matters, assure key quality processes deliverables are compliant with industry standards, analyze service metrics, create and lead continues improvement projects.

Your Role

• Collaborate with cross functional business and quality groups to ensure patient safety and quality requirements are met in all CT products
• Review and provide quality inputs for service deliverables in NPI projects and LCM sustain projects
• Perform as an expert on quality of service process deliverables and assure all deliverables are compliance
• Analyzes service and markets metrics and performance indicators, preparing detailed reports that highlight trends, deviations, and areas for improvement
• Assure filed work instructions are adequate and compliant
• Lead cross functional projects and collaborate with markets quality and service functions to create continuance improvement
  
  

You're The Right Fit If

• Bachelor's / Master’s degree in a relevant field – industrial eng. quality assurance , etc.
• Minimum 3 years of experience in Production/design Quality Engineering in a highly regulated environments/industries such as Medical Device, Pharma, Automotive
• Experience in change management process, service and post market activities
• Fluency in English
• Work in global environment
• High analytic capabilities including performance of data analysis
• Experience working on finished Medical Device - Advantage
• Experience in NPI projects-Advantage
• Experience working directly with customers- Advantage
• This position isn't open for relocation.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.