Sales Services Support Specialist

Description

We are seeking a dynamic individual to join our team as a Sales Admin Support Specialist.

Become a key player in building relationships, managing orders, and contributing to the success of our sales team.

Temporary position for 6 months - with an option!

Major Responsibilities

• Responsible for maintaining close relationships with Check Point’s partners and field to insure all sales, service, and billing needs are handled properly.
• A focal point on all post-sales, order related issues including order processing
• Training of sales representatives and partners on Check Point’s operations, ordering processes and post sales issues
• Continually learn and develop a working knowledge of all company processes and procedures; understand and support the department policies and procedures
• Analyzing trends and proactive solutions on post sales issues and order related processes
• Project Management of ongoing projects

Desired Background

• Exceptional service orientation & communication skills (written and verbal)
• Strong interpersonal skills and the ability to show empathy and creativity in challenging situations.
• Adaptability: Ability to swiftly adjust priorities and focus based on business demands.
• Attention to detail, outstanding follow-through and time management skills: Capable of multitasking and completing tasks on time, even with conflicting priorities.
• Decision-Making Skills: Make independent decisions promptly, understanding the urgency of order fulfillment and aligning with business needs.
• At least 1 year of experience in a customer service/sales support role, involving the administration and communication of customer requests.
• Excellent English
• Extended shifts at the end of the quarter (last week of each quarter)
• Experience working with Salesforce.com and SAP – advantage