Crm manager / Project Manger CRM

Key Responsibilities

• Own the full lifecycle of the organizational CRM system (Zoho CRM preferred) — from configuration and maintenance to process improvement and user adoption
• Lead implementation, upgrade, and optimization projects for information systems across the organization
• Design and build automated business processes using automation platforms such as Make (Integromat), Zapier, Workato, or Marketo — including building complex, multi-step flows from scratch
• Map, analyze, and automate cross-departmental workflows, translating business needs into scalable automated solutions
• Work extensively with APIs and system integrations — including designing, testing, and maintaining API connections using Postman, writing and interpreting JSON-based API definitions, and working with REST API structures
• Define and configure API schemas, payloads, and authentication flows to support seamless data exchange between systems
• Analyze business requirements and translate them into functional and technical specification documents
• Write and maintain SQL queries for data analysis, reporting, and operational support
• Lead cross-organizational projects, collaborating with end users, vendors, and development teams
• Provide ongoing user support, training, and continuous UX improvement across systems

Requirements

• 4–5 years of experience in one or more of the following backgrounds: MIS / Information Systems, Project Management, or Industrial Engineering & Management
• Proven experience implementing CRM systems — a significant advantage for Zoho CRM experience
• Hands-on experience building and managing automated workflows on platforms such as Make, Zapier, Workato, or Marketo — not just using them, but architecting processes on top of them
• Strong proficiency with Postman for API testing, monitoring, and debugging
• Solid understanding of REST APIs, JSON structures, and API configuration — including defining endpoints, payloads, headers, and authentication methods
• Experience with APIs and system integrations across multiple platforms
• Strong SQL skills and ability to work with databases
• Experience managing technology projects — an advantage
• Ability to work independently as well as collaboratively in a team
• Strong interpersonal and communication skills with the ability to manage multiple stakeholders