Delivery Specialist

About us:

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

About the Role:

Seeking a highly motivated individual for a Delivery Specialist position. In this role, the Delivery Specialist will be responsible for the system delivery lifecycle of various system types, cloud and on-premises, based on predefined configurations and specifications, ensuring systems are delivered on time, within the committed specifications, and fully operational. The role is primarily office-based and involves remote system preparation, configuration, and delivery activities.

Join a leading Web Intelligence company and collaborate with global cross-functional teams while gaining exposure to cutting-edge technologies and core business processes.

Responsibilities:

• Preparing Production and POC systems including system upgrade and configuration.
• Conducting full testing and verifying system is fully operational.
• Conducting final review to ensure the system meets contract commitments and specifications.
• Ensure a smooth system handover process to Sales, including completion of all required documentation is provided.
• Executing configuration change requests during post-delivery phase.
• Identify complex installations and escalate all observed problems.
• Direct communication with sales managers, pre-sale engineers, deployment engineers, and support team in order to coordinate system handover and serve as first focal point.
• Be willing to work irregular hours as required.
  
  

• Up to 2 years of experience in system preparation, delivery, and/or handover processes in a hi-tech company.
• Up to 2 years of experience in customer support at a hi-tech company.
• Comfortable working across diverse IT tools and software environments, demonstrating practical technical proficiency.
• Experience with one or more of the following: Linux, Windows, VMs, databases, configuration tools, VPNs, networking, or log file analysis.
• Familiarity with Cloud and On-premises environments – an advantage.
• Familiarity with Office and ERP system -an advantage.
• Demonstrating ability to drive parallel deliveries and tasks – a must.
• Proactive, initiative-taking, very organized, and very punctual – a must.
• Ability to provide service to internal and external customers while maintaining professionalism and courtesy – a must
• High capability to see the whole picture while going down to details and distinguishing nuances – a must.
• Keen to continuously learn and develop expertise in diverse areas such as software, hardware, infrastructure, cloud, and networking.
• Do it by yourself and self-learner attitude.
• A degree or equivalent education or experience in Information Systems/Computer Science or related field.
• Fluent Hebrew and English - read/write