Supply Planning & Customer Service Excellence

About this Position Join our team at Henkel Israel – Adhesive Technologies, the world’s leading adhesives business, delivering advanced bonding, sealing and coating solutions for industries such as aerospace, automotive, electronics, pharma, food and construction.

The role is based in a dynamic, global environment and involves close collaboration with internal stakeholders in Israel and abroad, as well as international suppliers and manufacturers. It includes hands-on responsibility for planning, supply chain processes and continuous improvement initiatives across operations.

What You´ll Do

• Oversee the end-to-end (E2E) operation of activities with the company's external customers, from receiving orders to delivering them to customers while maintaining a high level of service.
• To maintain and increase customer loyalty, by building relationships.
• Manage ongoing activities in the SAP system, including Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes.
• Plan and coordinate the production of the company's products with various manufacturers and suppliers abroad, including managing requirements and purchase orders.
• Lead and coordinate the weekly Sales and Operations Planning (S&OP) process, ensuring alignment between sales forecasts, highlighting supply gaps, and managing inventory.
• Monitoring and control of import shipments with the various forwarders.
• Maintain responsibility for the SAP database, including the maintenance of SKUs and vendor information.
• Provide support for supply chain reports abroad, including presentations and Excel reports.
• Initiate and support projects that improve supply chain processes, efficiency, and cost saving
  
  

• Bachelor’s degree in industrial engineering, Business Administration, Logistics, or a related field – mandatory.
• 2-3 years of experience in a similar role – mandatory.
• Experience working in SAP systems (advantage) or a similar ERP system - mandatory.
• Work experience and expertise in Excel - mandatory
• High-level proficiency in English and Hebrew (writing, speaking, and presenting) - mandatory.
• Experience working in an international company - an advantage.
• Working knowledge of Salesforce CRM or related systems - an advantage.
• Familiarity with import and logistics processes – an advantage
• In-depth understanding of Lean/Six Sigma, concepts, and tools for Problem-solving.
• Abilities and the capacity to lead without direct authority.
• Excellent interpersonal skills, with a focus on service orientation, independence, process leadership, change management, and project management.
• Assertiveness, initiative, multi-tasking, high service orientation, and the ability to prioritize tasks are required.
• Well-developed and effective verbal and written communication skills, with the ability to collaborate with peers and employees at all levels of the organization.
• Willingness to take on an intensive role involving multiple interfaces simultaneously.
• Position is 100% hands on.
  
  

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Incentives programme (depending on role)
• Study bursary
• Meal Vouchers - Sodexo Card
• Upgraded Annual Leave program